Resmed Preferred Internet Provider

[Slinky]

Resmed has enacted policies concerning the sales of Resmed products on the Internet. An authorized Resmed dealer is required to display the "Resmed Preferred Internet Provider" logo (see right column) on their site as well as meet standards established by Resmed. If you find a CPAP Machine or VPAP Machine or Mask manufactured by Resmed on another website at a lower price than is advertised on this site you can rest assured that the organization selling the product is not a Resmed Authorized Dealer. Resmed will void your warranty if your equipment was not purchased from an authorized Resmed dealer.

The Resmed Preferred Internet Provider logo is a two tone blue circle w/in a circle. "Preserving Patient Care" runs around the top of the outside circle in white lettering. "Quality Products" runs around the bottom of the outside circle. Within the inner circle is "Resmed Preferred Internet Provider" in white lettering with an underline of the "Internet Provider". Beneath the underline is more white lettering too small for me to read.

I LOVE my Resmed S8 Elite and Resmed S8 AutoSet Vantage and am really dismayed w/this "get tough" attitude on the part of Resmed. I'm not at all sure that this new CEO is going to be an asset to Resmed. These new "policies" seem aimed at sending patients back into the "dark ages" of medicine instead of supporting the needed and progressive trend of educating and educated patients, their "end users". I debated whether to even post this notice. BUT new CPAP buyers NEED to be aware of the possibility of a voided warranty so I've opted to post it.

[ozij]

A statement to the patients from Resmed, published on Resmed's site



Google "Resmed Preferred Internet Provider" and you'll other sites as well, it not only the one mentioned by slinky.

Resmed is supposedly worried by:

In the future, we are concerned that some dealers may sacrifice patient care in order to cut costs. The risks are especially high with internet dealers, as the internet can allow dealers to be anonymous and shield them from patient complaints. For example, we have already been contacted by patients who have ordered equipment online and received damaged products but had no one to call to correct the problem. We have also heard from patients who bought equipment online but were not told how to use it,

However, one would also want to consider a "cpap user approved site" - and I think cpap.com would lead the rest... If cpap.com honors the warranties on equipment they sell, why should anyone who bought from cpap.com worry about Resmed's nasty trade practices?

• Abou Ben Adhem
  
  (after James Leigh Hunt)
  
  Abou Ben Adhem (may his tribe increase!)
  Awoke one night from a deep dream of peace, (he was using cpap...and go some real good REM sleep)
  And saw, within the moonlight in his room,
  Making it rich, and like a lily in bloom,
  An angel writing in a book of gold:-
  
  And to the presence in the room he said,
  "What writest thou?" - The vision raised its head,
  Saved the file before making further moves,
  And answered, " The names of those who Resm**d approves"
  
  "And is mine one?" said Abou. " Nay, not so,"
  Replied the angel. Abou spoke more low,
  But cheerly still; and said, " I pray thee, then,
  Write me as one that loves his fellow men."
  
  The angel wrote, and vanished. The next night
  It came again with a great wakening light,
  And showed the names whom cpap users had blest,
  And lo! Ben Adhem's name led all the rest."

[TGregg]

Here it is, in all it's greed:



Geez. I too like my S8 Elite and my Ultra Mirage II mask. But I am very dissapointed in Resmed's heavy handed tactics. Clearly they desire to be the premiere CPAP maching supplier, and plan to get that way by charging a lot for their products and (hopefully) improving their technology. Unfortunately, some of that extra price for us will not go to better gear but to bonuses and costs associated with keeping their prices high.

They might have better products as a result, but they'll certainly have higher prices.

[RipVW]

Isn't CPAP.com a "Resmed Preferred Internet Provider?" When I googled, I didn't see CPAP.com, nor do I see that "seal of approval" on CPAP.com's website.

[Slinky]

Well, I'm heartsick about this new "attitude" on the part of Resmed. This new CEO talks a good story out of one side of his mouth, but I don't buy it. Actions speak louder than words and while this may pay off in the short term I can't help but feel that Resmed is shooting themselves in the foot.

[ozij]

Slinky,
Its not new at all. It's about a year and half old. the only new (?) thing is that cpap.com's competitor, whom you visited seems to have received this seal of approval which means: This site sells Resm**d products and a price high enough to please wall and mortar DME's whom we, at Resm**d wish to support.

Not new, and nothing to do with the new CEO. Your favorite cpap maker sprung this on patients and honest internet dealers long before the CEOs were changed.

If you erase that "approved site"'s name from you post at least you won't be giving them publicity they don't deserve.... there are other approved sites too - which is why I said anyone can google for them.

Who need Resm**d's approval anyway?

O.

[Slinky]

Done. And thank you, Ozij.

[Perchancetodream]

Resmed has enacted policies concerning the sales of Resmed products on the Internet. An authorized Resmed dealer is required to display the "Resmed Preferred Internet Provider" logo (see right column) on their site as well as meet standards established by Resmed. If you find a CPAP Machine or VPAP Machine or Mask manufactured by Resmed on another website at a lower price than is advertised on this site you can rest assured that the organization selling the product is not a Resmed Authorized Dealer. Resmed will void your warranty if your equipment was not purchased from an authorized Resmed dealer.

The Resmed Preferred Internet Provider logo is a two tone blue circle w/in a circle. "Preserving Patient Care" runs around the top of the outside circle in white lettering. "Quality Products" runs around the bottom of the outside circle. Within the inner circle is "Resmed Preferred Internet Provider" in white lettering with an underline of the "Internet Provider". Beneath the underline is more white lettering too small for me to read.

I LOVE my Resmed S8 Elite and Resmed S8 AutoSet Vantage and am really dismayed w/this "get tough" attitude on the part of Resmed. I'm not at all sure that this new CEO is going to be an asset to Resmed. These new "policies" seem aimed at sending patients back into the "dark ages" of medicine instead of supporting the needed and progressive trend of educating and educated patients, their "end users". I debated whether to even post this notice. BUT new CPAP buyers NEED to be aware of the possibility of a voided warranty so I've opted to post it.

This is fascinating. Resmed wants to protect us from unscrupulous online dealers, and yet, one of them, above, claims that buying from CPAP.com or other non "Resmed Preferred Internet Provider" will void your warranty. That is simply not true. What Resmed says is:

All products purchased from a ResMed Preferred Internet Provider come with the manufacturer's standard warranty.

If ResMed products are not purchased online through a Preferred Internet Provider, ResMed cannot ensure that products are delivered safely to patients with accurate instructions regarding use or that products are not tampered with, mislabeled or misbranded.

Saying that "All products purchased from a ResMed Preferred Internet Provider come with the manufacturer's standard warranty" does not mean that those purchased from others don't come with the same warranty. It may suggest it, but it doesn't say that. Nor could I find anywhere else on the Resmed site that did say that.

Can't help but wonder if an online retailer like cpap.com is being targeted simply because they do so much to contribute to patient education.

Susan

_________________

CPAPopedia Keywords Contained In This Post (Click For Definition): cpap machine, resmed, cpap.com, CPAP

[Perchancetodream]

Slinky, I kind of wish you had posted the name of the other dealer, just so we could boycott them.

Of course the higher prices they now have to charge will probably be just as effective to deter purchasing Resmed products from them. But what about all of the other products?

Susan

[Snoredog]

My opinion:

Their crap is overrated to begin with. This policy only demonstrates their arrogance.

[6PtStar]

I guess that means if you bought one on cpapauction even if it was new in the box they won't stand behind it. Just not right folks.

[RipVW]

[quote="Perchancetodream"]Slinky, I kind of wish you had posted the name of the other dealer, just so we could boycott them.

Susan

[j.a.taylor]

This is fascinating. Resmed wants to protect us from unscrupulous online dealers, and yet, one of them, above, claims that buying from CPAP.com or other non "Resmed Preferred Internet Provider" will void your warranty. That is simply not true. What Resmed says is:

All products purchased from a ResMed Preferred Internet Provider come with the manufacturer's standard warranty.

If ResMed products are not purchased online through a Preferred Internet Provider, ResMed cannot ensure that products are delivered safely to patients with accurate instructions regarding use or that products are not tampered with, mislabeled or misbranded.

Saying that "All products purchased from a ResMed Preferred Internet Provider come with the manufacturer's standard warranty" does not mean that those purchased from others don't come with the same warranty. It may suggest it, but it doesn't say that. Nor could I find anywhere else on the Resmed site that did say that.

Can't help but wonder if an online retailer like cpap.com is being targeted simply because they do so much to contribute to patient education.

Susan

Looks to me like the unscrupulous interpretation of a dealer, rather than the intent of ResMed to find an excuse to void a warranty.

So, just make sure that we all avoid sites promoting fear tactics. Besides, it's more fun here, where we get ourselves "edge-e-kate-ted".

[Goofproof]

They should have left room, in the bottom of the Sticker, for the "Mushroom", they left us, the patient out again. Jim

Just a bottom line greed driven company.

[Guest]

The usual "woe is me" line of responses I'd come to expect.

Any manufacturer plainly and clearly has the right to dictate its own distribution process, including who should be distributing, conditions surrounding distribution, etc., as well as leveling any type of uniform pricing policy. Obviously, as usual, you're looking at this through the one-sided eyes of a consumer who would like to pay essentially nothing for whatever you buy. And this whole 'corporate greed' liberal nonsense makes my blood boil. Define corporate greed. Also define a 'fair' price for CPAP equipment please. Go ahead, I want to know.

When any company finds itself in a situation where less-than-perfect distribution of its products is occuring, they take corrective action. For whatever reason. I salute their efforts to correct this.