Aura XLarge in about 5 weeks

FL andy · Post by **FL andy** » Thu Apr 14, 2005 1:26 pm

Per phone conversation with Aeiomed, "in about five weeks" the XLarge pillows will be available. They have "not yet decided" whether to charge existing customers for the XLarge size.

Andy

felineperson3 · Post by **felineperson3** » Thu Apr 14, 2005 9:41 pm

If a customer has ordered and paid for their original mask that they can't use since if doesn't fit properly, it would seem the least Aeiomed could do at this time for good PR would be to offer the XLarge nasalpiece at no charge to the ones that have already purchased the mask since they didn't have the option of this new size choice at the time of their purchase. However, anyone purchasing the mask after this would have that option when they select their size. Of course, this is just my opinion on Aeiomed resolving the issue and having satisfied customers for whatever it's worth.

PhilinOK · Post by **PhilinOK** » Thu Apr 20, 2006 8:29 am

I suggest that anyone with this problem call Aieomed directly, and tell them your problem. Given the oppurtunity they will make it right in my experience.

BP · Post by BP » Thu Apr 20, 2006 1:59 pm

For those of you who have tried the Aura and have been unsuccessful, make sure you have tried the fix of the stretchy material band around the cannula. I'm not convinced the size of cannula is nearly as important as the stretchy band. I have found there is no need to bend the wires etc. to get a great seal all night, but I must use band, without it I get only mediocre results. The Aura is so much more comfortable than my Breeze or Activa, and it seals much better as well. But I MUST use the band, without it the Aura is useless for me.

Good luck,
BP

Sleepless on LI · Post by **Sleepless on LI** » Thu Apr 20, 2006 2:12 pm

FL andy wrote:Per phone conversation with Aeiomed, "in about five weeks" the XLarge pillows will be available. They have "not yet decided" whether to charge existing customers for the XLarge size.

Andy

Andy,

They are already available and I've been using them for months. They're even sold on this site. https://www.cpap.com/productpage/nasal- ... drest.html

Why are they telling you five more weeks? Did I miss something?

Snoozin' Bluezzz · Post by **Snoozin' Bluezzz** » Thu Apr 20, 2006 2:17 pm

Sleepless on LI

This is an old thread that got bumped up. Check the dates.

SB

Sleepless on LI · Post by **Sleepless on LI** » Thu Apr 20, 2006 2:26 pm

Snoozin' Bluezzz wrote:Sleepless on LI

This is an old thread that got bumped up. Check the dates.

SB

SB,

I did check the date, but not the year. I saw April 14th and thought it was recent. And boy was Aeiomed wrong about five weeks from that date. Thanks for the explanation.

Guest · Post by **Guest** » Thu Apr 20, 2006 2:37 pm

Lori,
Look for a PM. Thanks.

felineperson3 · Post by **felineperson3** » Thu Apr 20, 2006 2:39 pm

Sorry about the above post.
Guest was me.

Mask

Additional Comments: Gotta Get EncorePro v2.2 Somehow

Aura XLarge in about 5 weeks

Aura XLarge in about 5 weeks

Re: Aura XLarge in about 5 weeks