I'm two months into my Cpap therapy and so far have tried two masks (Mirage Vista and Ultra Mirage); both leaked miserably throughout the night. I found if I tightened the headgear I could reduce the leaks, but then I would wake up with red marks on my face. I am a side sleeper and move around alot and would like to try the Activa, but my DME thinks it will be too big on me (I have a small face). Has anyone with a small face used the Activa with success? My DME says I can only have one mask exchange, which I've already used, so any other masks will be at my expense.
CPAPPlus.com has a ResMed Mask guarantee on the Activa, so it can be exchanged if the user is unhappy with it. Does anyone have any experience with CPAPPlus and their mask guarantee?
Thanks in advance! You're a great group and I've learned alot while lurking about!
ResMed Mask guarantee?
7 posts
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One thing you might try is a contour memory foam pillow. I find that if I lay on the edge of it I don't have a problem with it moving the mask around. Also, did you get the CD for fitting the mask? The Ultra Mirage comes with a patient CD that you run on your computer that shows you step by step on putting the mask on. I still get some leaks, but much better than before I watched the video
try Aura
Read the post below.......order one form http://www.cpapsuperstore.com they will take it back if it does not work
th
http://www.talkaboutsleep.com/message-b ... d4b3297f4c
Read the post below.......order one form http://www.cpapsuperstore.com they will take it back if it does not work
th
http://www.talkaboutsleep.com/message-b ... d4b3297f4c
You are welcome, here is a update on what is going on..I also sent all the info to ResMed....... Lets see what they think about this 100% satisfaction on masks
I want to clear up a few things on my phone conversion with Mr. X.. He said he would rather me not use his name. I could, but he preferred that I would not.I can tell you that he is very high on the list of mgt with AeioMed. I will be honest with you it caught me off guard when my wife told me he was on the phone wanting to talk with me.He said if I had not sent the letter and the link to TAS he would not have had any idea what was going on. Apparently, no one had written to him with problems except for me.I ask him if he would guarantee if I did not like the mask(leaked & did not work for me) that I could get 100% refund. he said Yes. I said what about everyone else.For about 5 minutes I was not clear where he was going with this.If you saw the Bush & Kerry debates of 2004 that is similar how he fielded this question. He said in this industry it had not been a policy for others(NOT AEIOMED) to take back items open ,but that he would if the customer was dissatisfied. I said how when cpapsuperstore does not take back returns that have been open. He said he would call the owner and call me back. I said what about cpap.com and they have a restocking fee of 15%. Mr. X said he knew personally the owner of cpap.com and he would talk with him. Mr X did call back to me and he spoke with Bill at cpapsuperstore and anyone could send their Aura mask back for a full refund if they were not happy. If I had to guess you would have to pay shipping charges. Which is fine with me. I DO NOT know if MR X made any arrangements with the owner of cpap.com. But he told me he would speak to him. I called Bill (owner)at cpapsuperstore and talked with him about all of this and he said he would honor all returns of unsatisfied customer on the Aura mask. Bill, is very nice to deal with. So if you want to try the Aura mask my advice to you is to go to http://www.cpapsuperstore.com and order one from them; since I know you can return it there. I will share another thing that MR X discuss with me. He said the people that are having trouble with Aura mask are wearing it wrong. They are pulling it too far down.I ask what about the additional straps that could be added to keep it more stable. He said I saw that and no the mask would work without all of the changes people are doing and that is probally why people are having trouble. I cannot comment on this because I am in the blind on this one. I have No mask to look at or try on. I know one thing Rested Gal needs to be and advisor to AeioMed and I did tell him he needed to send her a half of dozen free masks,,,,, RG, remember me if you get those free masks, my wife will need one in April and I know you can spare one. And Yes, he did read your( RG) first review which AeioMed took notice of and which had the company excited about their new product(Aura). One last thing. I hope I have not hurt any feelings here on TAS with my brash and emotional posting if I did ,I am truly sorry. I meant what I said, TAS is family to me......
th
I want to clear up a few things on my phone conversion with Mr. X.. He said he would rather me not use his name. I could, but he preferred that I would not.I can tell you that he is very high on the list of mgt with AeioMed. I will be honest with you it caught me off guard when my wife told me he was on the phone wanting to talk with me.He said if I had not sent the letter and the link to TAS he would not have had any idea what was going on. Apparently, no one had written to him with problems except for me.I ask him if he would guarantee if I did not like the mask(leaked & did not work for me) that I could get 100% refund. he said Yes. I said what about everyone else.For about 5 minutes I was not clear where he was going with this.If you saw the Bush & Kerry debates of 2004 that is similar how he fielded this question. He said in this industry it had not been a policy for others(NOT AEIOMED) to take back items open ,but that he would if the customer was dissatisfied. I said how when cpapsuperstore does not take back returns that have been open. He said he would call the owner and call me back. I said what about cpap.com and they have a restocking fee of 15%. Mr. X said he knew personally the owner of cpap.com and he would talk with him. Mr X did call back to me and he spoke with Bill at cpapsuperstore and anyone could send their Aura mask back for a full refund if they were not happy. If I had to guess you would have to pay shipping charges. Which is fine with me. I DO NOT know if MR X made any arrangements with the owner of cpap.com. But he told me he would speak to him. I called Bill (owner)at cpapsuperstore and talked with him about all of this and he said he would honor all returns of unsatisfied customer on the Aura mask. Bill, is very nice to deal with. So if you want to try the Aura mask my advice to you is to go to http://www.cpapsuperstore.com and order one from them; since I know you can return it there. I will share another thing that MR X discuss with me. He said the people that are having trouble with Aura mask are wearing it wrong. They are pulling it too far down.I ask what about the additional straps that could be added to keep it more stable. He said I saw that and no the mask would work without all of the changes people are doing and that is probally why people are having trouble. I cannot comment on this because I am in the blind on this one. I have No mask to look at or try on. I know one thing Rested Gal needs to be and advisor to AeioMed and I did tell him he needed to send her a half of dozen free masks,,,,, RG, remember me if you get those free masks, my wife will need one in April and I know you can spare one. And Yes, he did read your( RG) first review which AeioMed took notice of and which had the company excited about their new product(Aura). One last thing. I hope I have not hurt any feelings here on TAS with my brash and emotional posting if I did ,I am truly sorry. I meant what I said, TAS is family to me......
th
Re: MirageActiva
I tried an Activa and found that it was too big for my face. It sealed really well, and was comfortable enough. The problem was that when the bellows puffed out, it covered more of my face than io preferred. The lower part of the bellows covered my upper lip and I found that to be aggravating.
7 posts
• Page 1 of 1