EncorePro 1.6i (1.6.22) installation with MyEncore 1.5b7

[Sleepy-in-AL]

OK, several people have posted that they are experiencing problems getting MyEncore to work with EncorePro 1.6i. Several have asked for information regarding what worked. So, here is my STEP BY STEP instructions for what worked for me. This was on Windows XP Service Pack 2, Professional and Home editions, SP2 Firewall Disabled. No guarantees that this will work for you, but it has worked for my configuration.

First, a couple of observations regarding potential problem spots. If you are running Windows XP SP2, you might try disabling the firewall, at least temporarily. The installation and interaction doesn't actually need access to the internet, but it does use the Microsoft .NET Framework which will require access to the loopback interface. The firewall, which is enabled by default in Service Pack 2, may be blocking this loopback access. DISCLAIMER ON: This action could open your system up to attack from the internet. If you are worried about this, you may want to disconnect your network cable for the majority of this process. However, you will need internet access to download the .NET framework and MyEncore software. Turn off the firewall at your own risk! If your system is behind a cable modem router, it may limit your exposure.DISCLAIMER OFF To disable the firewall in Windows XP Service Pack 2, select "Control Panel" from the Start menu, then click the "Security Center". At the bottom of the Windows Security Center window, click on manage security settings for: "Windows Firewall". This will open the Windows Firewall window. Click the radio button next to "Off (Not Recommended)" then click the "OK" button. If you are using some other Firewall, such as ZoneAlarm or Norton, you will need to either disable it or allow access to the programs as necessary.

A second potential problem, which is addressed in the step by step instructions, is the way the SQL security settings are configured during the EncorePro installation. Make sure to set a password on the SA account. I'm not sure, but I believe that if you leave the account password blank, it may limit access to the database to "protect" your database. Even if this is not the case, you probably want your database password protected.

Alright now, down to business. Since I have no idea who might need these instructions, I'll try to keep them as simple as possible and include the most basic steps. I didn't have a convenient way to include pictures and I wasn't sure about copyright issues, so I'll just describe the steps.

EncorePro Installation
1. Insert the encorepro cd into your cd drive. If you have autorun enabled (likely, this is the default), the encorepro splash screen will start automatically. If not, go to "My Computer", double click on your CD drive, and then double click on "Encore.exe"

2. Click on the US flag to select english.

3. Click on "install software"

4. You will be prompted to select a language, the default is "US english". Click on "OK" to accept the default.

5. When prompted to exit all windows programs and accept the copyright, click "Next"

6. Click "I Agree" when prompted to accept the software license.

7. Select "Single Computer" for installation type.

8. Make sure there is only a check mark next to "EncorePro Application" when prompted to "Select Components."

9. Accept the default values for "Application destination folder" and "Database destination folder." Click "Next" to continue.

10. On the "Start installation" window, click "Next"

11. On the second "Start installation" window, accept the defaults for "Database Server Name" (you shouldn't be able to change this anyway), and "Backup database to: " then click "Install"

12. You should see the status screen and several installer dialogs flashing by. Wait for these to finish.

13. If you haven't disabled your firewall, you may be prompted here to allow the SQL Server Configuration, Database Installation Utility for Encore Pro, and the SQL Server Service Manager, to access the internet. Note the firewall from Windows XP SP2 may silently deny access to some of these requests causing problems. Zonealarm and other third party firewalls usually prompt requesting permission.

14. You should be prompted here to "Secure the Server." The default is to "Leave the SA account alone (Use a blank SA password). See my note at the beginning of this post regarding this. Change this to "Provide the SA password", then enter and confirm the password. Click "Next" to continue.

15. Wait while the installer creates the database.

16. If you haven't disabled your firewall, you may be prompted to allow "SQL Server Windows NT" to access the internet and act as a server. Again, the SP2 firewall if still enabled may silently deny these requests causing problems.

17. Wait while the installer completes the installation and updates the system configuration.

18. Click "Finish" when prompted that "EncorePro 1.6 has been successfully installed."

19. Click the X in the lower right hand corner of the encorepro splash screen to exit the Autorun script.

SmartCard Driver Installation
20. Go to "My Computer" and right click on your CD drive and select Explore.

21. Double click on the "Smart Card Readers" folder to open it.

22. Double click on "setup.exe" to start the initial installation of the drivers and utilities.

23. Click "Next" on the "Welcome to the Mako Technologies Driver Setup Wizard".

24. Click "Yes" to accept the license agreement.

25. Check the box next to "USB (DT3500)" when prompted to "Select the devices you wish to install on your machine." Then click "Next"

26. Click "Install" on the "Ready to install the Program" dialog.

27. Wait while the drivers and utilities are installed.

28. Click "Finish" when "the wizard has finished the installation."

29. Reboot the system if you weren't prompted to when finishing the driver installation.

MyEncore 1.5b7 installation
30. Right click on http://lewiston.mit.edu/myencore/myencore15b7.msi and select "save as" save the myencore15b7.msi file to your desktop.

31. Double click on the myencore15b7.msi file to start the installation.


Microsoft .NET Framework installation
32. Skip to step 40 if you aren't prompted to install .Net Framework. Otherwise, Select "Yes" if prompted to install the .NET Framework.

33. If you haven't disabled your firewall, you may be prompted to allow windows installer access the Microsoft Website to download .NET Framework. See previous warnings.

34. The installer should have opened the .NET Framework download page in your default browser. Click "download" in the web browser to download "dotnetfx.exe" to your desktop.

35. Double click the dotnetfx.exe file to start the installation of .NET Framework.

36. Accept the .Net license agreement and click "Install"

37. Wait while .Net installs.

38. Firewall warning: allow COM Surrogate to access the internet. See above firewall warnings.

39. Click "OK" to "complete the installation of .Net Framework 1.1"

Resume MyEncore 1.5b7 installation
40. Double click the myencore15b7.msi file again to restart MyEncore installation. (Ignore this step if you were not prompted to install .Net Framework.)

41. Click "Next" on the "Welcome to the MyEncore Setup Wizard"

42. Accept the default on the "Select Installation Folder" and select "just me" then click "Next"

43. Click "Next" on the "Confirm Installation" dialog.

44. Wait while MyEncore installs.

45. Click "Close" on the "Installation Complete" dialog.

Check the status of your installations
46. You should now have the following on your Start menu:
- "Mako Technologies, LLC" group
- "Respironics" Group
- "MyEncore" shortcut

If you tried to start MyEncore at this point, it should complain that no patients exist in encorepro.

Plug in the SmartCard Reader
47. Plug the DT-3500 SmartCard Reader into a free USB port.

48. Let windows discover new hardware. It should recognize the DT-3500 and prompt you to install the driver. Select "No do not allow Windows to connect to the internet to discover drivers"

49. Select "Continue Anyway" when the hardware installation prompts that the driver "has not passed Windows XP Logo testing."

50. Click "Finish" on "Completing the Found New Hardware Wizard."

Keeping EncorePro from erasing your SmartCard
Although this is not strictly necessary, most people want to keep encorepro from automatically erasing the SmartCard after it downloads it. (this is the default behavior)

51. In my computer, double click the C: drive
52. Double click "Program Files"
53. Double click "Respironics"
54. Double click "EncorePro"
55. Double click "Utilities"
56. Double click "Don't Erase Data after downloading.reg"
57. Answer "Yes" to "add the data to the registry"

Starting EncorePro and downloading the SmartCard
58. From the start menu, go to "All Programs", "Respironics", "Encore Pro", "Encore Pro"

59. You must complete at least the following information in response to "Update Company Information" :
- Company Name
- Street Address
- Facility Type
It doesn't really matter what you put in for these, but you must put something. Then click "Proceed"

60. Click "Add New Patient" on the left.

61. Here you must enter at least a first and last name then click "OK"

62. You should now be on the patient homepage for the patient you just entered. On the left side, select "Download Data" from the "Interactions" group. Then click on "SmartCard Reader".

63. Accept defaults for "Referring Physician", "PCP", "Clinician", and date and select "Yes" the smart card is going to be returned to the same patient. Click "OK"

64. If you receive a warning that the SmartCard doesn't match the patient, select the appropriate response to continue downloading

65. If you have properly run the "Don't Erase data after downloading.reg" mentioned above, you will be asked if you want to erase the SmartCard. Select "No" to preserve the information on the card.

66. From here, you can view the downloaded data or exit encorepro and go to MyEncore. To skip to MyEncore, jump to step 70. Otherwise keep going here to view your detailed EncorePro data.

67. Double click on the date in the "Interaction List" in the middle of the screen under "Patient Compliance." To see meaningful details instead of just compliance data, select the radio button next to "Full Details" in the Report Options dialog then click "OK"

68. You should now have a "Report Viewer" window. At the top of this window, there are buttons to change the view and page up and down through the report. From the file menu, you can export the report in a number of formats including PDF and HTML.

69. When you are through here, you can close the "Report Viewer" and close "encore pro".

There are lots of things that you can do with encorepro. The full manual is available in PDF from the initial Autorun splash screen. It is possible to change the prescription on your device using encorepro and the SmartCard. Doing so will erase the SmartCard. Doing so without understanding what you are doing could be dangerous to yourself..... Monkey with these at your own risk...

Starting MyEncore for the first time
70. Go to "Start" menu, "MyEncore"

71. Assuming you are, click on "I am a non-professional user and I agree to the conditions" to accept the MyEncore License Agreement.

72. You should now see the MyEncore preferences window with the EncorePro patient you created earlier listed in the Database Summary section.

From here, refer to myencore.php for the MyEncore documentation.

For other troubleshooting tips, EncorePro, and MyEncore discussions, refer to RestedGals summary of threads at viewtopic.php?t=4612


Hopefully this will help.

[RedThunder94]

wow, very, very nice step by step, thank you.

[Linda3032]

Yes, very nice. I will keep that in my hints file for future use for other new users.

[rested gal]

Great job, Sleepy-in-AL !! I've added this topic of yours to the Encore Pro links...prominently displayed up near the top. Your clear instructions will help sooo many people. Thank you!!

[Sleepy-in-AL]

No problem. I hope it helps people who have been having trouble with 1.6i.

[krousseau]

Thank you-I had decided not to install MyEncore due to the comments read-now I'll give it a try.

[Guest]

Everything is up and running-works great-no problems installing and using data. Thank you again-I would not have tried it without the info you posted since Encore was running "fine". Lots to learn now!

[krousseau]

That was me-forget to check and see if the system has remembered who I am.

[AHIgoingDOWN]

Great instructions. Thank you!! I don't have my software and reader yet, but I'm ready to go when I do. Thanks again.

[OwlCreekObserver]

Your instructions were right on the money! Everything is working perfectly now.

I'm pretty sure that my earlier problem was because I was originally given an older Respironics Remstar Pro which, though I didn't realize it at the time, doesn't record anything but compliance times. My DME agreed to swap out the old unit for a brand new Remstar Pro 2 a few days ago.

When I originally tried to run MyEncore, using the smart card from the old machine, it refused to run. With the new data from the new machine, there's no problem. Now all I have to do is figure out why I'm still averaging so many apneas (19??), which is about the same rate as during my sleep study.

Thanks much for taking the time to do the step-by-step!

[Sleepy-in-AL]

Glad to do it and glad it helped. Hopefully you can figure out the cause of your high AHI. Good luck!

[Frustrated]

I have the SQL error and my SQL is running.

[grybeard3]

My SQL is also running, but when I try to access MyEncore, I get the see setup message. So how do I get into the setup?

[Guest]

I downloaded your instructions...SUPER: I got it working on my notebook thanks to your very detailed steps. BUT I had some things that happened differently, as I detailed. I did already have EncorePro and MyEncore installed. I recommend you uninstall them before following the instructions.

Under SmartCard Installation:
#25. My USB (DT3500) Already had a checkmark in it. When I tried to proceed, it would not let me. Saying I had to make a change, so I clicked on the other square, then took the check mark off, I clicked on the DT 3500, removing the check that was in it when I first entered. Then I put the check back in the square...hoping hte program would think I had made the change it wanted. THEN IT WOULD PROCEED. WRONG!!!!!!!!!!!!!!!!!!!!!!!!!!!

SO I uninstalled the old programs, both of them. I had too.

***************************************************

I HAVE AN UNINSTALLER ERROR: YOU DO NOT HAVE SUFFICIENT ACCESS TO REMOVE ENCORE PRO 1.6 FROM THE ADD OR REMOVE PROGRAMS LIST. PLEASE CONTACT YOUR SYSTEM ADMINISTRATOR.

I don't have a &%^%*#$&%^ administrator. I have rebooted the laptop.
I have a "half box" saying "Found new hardware wizard" --of course, I don't have anything plugged into the computer, let alone new hardware.

I hit control alt delete......twice before it worked. got rid of half box.
The other 1.6 is gone now, I checked for it.

It is installing better now.

On your item 14, "we need a password", so far I am finished and did not need one. ((I never needed one...maybe when I boot it up again??))

Your step 21 said to double click on the "Smart Card Readers" folder to open it. I had to first open EncorePro 1_6i , now I can double click on smart card readers.

22-24 were different on my machine than yours.
(((Double click on "seup.exe" to start the initial installation of the drivers and utilities" thru 24--Click "yes" to accept the license agreement.))) Never happened with my computer...

I rebooted.

I plugged the smart card reader in. I have used it with this computer before.

I have a "Found New Hardware Wizard" box. I canceled it. Seems ok.

All is finished installing. Your step 46 makes no sense to me. I have 4 icons on my desktop. I deleted all 2. The other two still work.
My encorePro in HTML -- Deleted to Trash
Myencore 15b7 - Deleted to Trash
MyEncore - - Kept it
EncorePro - - Kept it

Start menu? I went into Start, then clicked on Taskbar and Start Menu, then into Start Menu. I have TWO EncorePros. One under "programs" and one listed under "start menu" NO MAKO Technologies, LLC group

I am through. It works. Hurray for YOU...not my computer who tried to sabatoge you throughout the install. Maybe someone who downloads your instructions, like I did with MS Word, then prints them. Then I used a green highlighter to see which steps I did and yellow for steps that did not seem to fit in with my computer system. Now I can double check if I have a problem.

Thank you so much. After a couple of months it finally works. I just hope it works the next time I boot it up Dave

[dllfo]

That was me, not sure why I wasn't logged in. Sorry about that. I am, right this minute installing this on a desktop with winpro 2000.

Some differences, but going smoothly so far....I know, famous last words.

Pray for me.....Dave