Post
by coop48 » Wed Jun 06, 2018 12:03 pm
Unfortunately that are still taking people's money, ahem...still in business. I regret buying their full face gel liner. Got the small size. The product is unmanageable sticky and loses its shape, sticks to your fingers....just an absolute mess. It comes with no storage case which is a huge oversight seeing as it might as well be a magnet for dust, lint , hair and dirt. It is sold oversized and one is instructed to cut it to fit, which is necessary to keep it from poking in your eyes, and closing off your nostrils. However, if you cut it you void the possibility of getting refunded should it still not fit. As it was I experienced more not less mask leaks upon testing it. Now onto their abysmal customer service. I called them the day I received the product and never got a call back, although their message assures you they are quick to respond. I left messages for weeks. I finally got a call from a fellow who sounded like the owner. He mentioned something about email blah blah, we moved blah blah, and our phones were not in service blah,blah. I asked him for a return authorization number and an address to return it to. He would not comply. It is now three months later and they are now claiming that too much time has passed. Their return policy says only that the customer call them with in 15 days which I did, and that the product not be tampered with, which I didn't. When I told them I would be repeating my experience to anyone online who would listen, they stated that I would get a reply from their legal team, to which I said unless their crack legal is also in charge of returns, don't bother! Needless to say it is now in dispute with paypal. If I save even one person from getting into their tangled web, I will have done my good deed for the day. You're welcome.