ENCORE PRO 2 - SD CARD PROBLEMS

[Gil]

I have finely installed encore pro 2 on window 7 with virtual windows XP. The programs seem OK. BUT it does not recognize the SD card when inserted. Am I missing some thing on downloading from SD card ?
Can any one tell me what I might be doing wrong
Thanks
Gil

[RLAUREN]

try having the SD card in slot before booting up software. Mine then searches all drives for the data. Let me know if this works for you. Good luck

[Gil]

Tried and it did not help but thanks anyway. you never know what will do the job
Thanks again
Gil

[Snorkler]

Open task manager (right click on your menu bar), go to the service tab and check the status of your smart card service. The status shoud show that it is running. If it is not, start it, then try to read the card.

[Gil]

I tried it but it also did not help. the smart card was running but some sql encore2 was not so i started any way still did not help
Thanks for the suggestion
Gil

[Fred D]

Are you trying to use a stand alone reader that uses usb to plug into your computer or a slot that already exists in your laptop/tower?

[Gil]

I am using a SD card plugged in the the slot in the computer. I do have an old USB card reader that was used for the old Remstar machine but did not try to install it because i figured i would no longer need the reading from a smart card. Also I notice that the download came with a smart card reader set up so I did not know if the new reader was necessary so I installed and it installed an LT4000 reader which was different from the old DT 3500 reader used for the smart card
Thanks
Gil

[Fred D]

Gil,
I have the Encore 2.2 software installed on Windows Vista and am using the DT 3500 usb card reader I purchased online to use to
download the data and so far haven't had any problems. You might give the old reader a try and see what happens.

Good luck,
Fred

[Gil]

The dt3500 card reader uses a smart card and the new PR One uses a SD card. So I think the USB reader that takes a smart card is nor usable in this case
Thanks
Gil

[Fred D]

Sorry, my mistake

[Gil]

No Problem
I appreciate the effort
Gil