Great points FishLips,FishLips wrote:Funny.
Bad attitude and disrespect have no other source or cause than the person from whom they originate. There's really no excuse for it.
I was on the phone with HP support this morning, and found myself falling into that behavior. There were plenty of excuses I could use to justify it (bad connection, bad English, following an irrelevant flow-chart script, I'm-smarter-than-him-mentality, etc.). I had to consciously consider the tech as a fellow human being who had his own considerations, constraints, and limitations; and tell myself to chill the fuck out.
Yeah, I tend to get pretty sharp-tongued when annoyed. But if I use my brain for a minute, I can dial it back.
Unfortunately, I didn't with a doctor's office and started yelling at the staff member. I was extremely frustrated that I felt I wasn't being heard and it was just a cumulation of dealing with alot of cr-p. But that isn't an excuse.
Interestingly, when I dealt with this office the other day, I could feel myself starting to lose my temper and by telling the person that, I calmed myself down. Anyway, the staff member got a team leader which was the right move and I got what I needed. In the future, I will ask for her.
Speaking of learning lessons, I used to get very frustrated dealing with Amazon employees in India for various reasons. Thanks to a suggestion by a friend, I automatically ask to be transferred to someone in the States. Works like a charm.