Crappy CPAP Machine and Lousy service
Crappy CPAP Machine and Lousy service
Be careful buying the XT Fit CPAP Machine , I used mine 3 times and then it broke -- the vendor said it was water damage but I don't have a humidor , then they sent it back to me, and I placed a mark on the bottom of the unit - they didn't' even send me back the same unit - so I doubt very much they even looked at it.....CPAP said there was nothing they could do.....Bull, there was a lot they could do - like not sell a crappy product and take some responsibility for the products they sell........I am out 200 just a couple times
Just beware -
Just beware -
Re: Crappy CPAP Machine and Lousy service
You generally get what you pay for... unfortunately.
Btw, a humidor's for cigars... humidifier's for Cpap.
Btw, a humidor's for cigars... humidifier's for Cpap.
_________________
Mask: Ultra Mirage™ Full Face CPAP Mask with Headgear |
Humidifier: IntelliPAP Integrated Heated Humidifier |
Re: Crappy CPAP Machine and Lousy service
Did you purchase a Yugo too?ids wrote:Be careful buying the XT Fit CPAP Machine , I used mine 3 times and then it broke -- the vendor said it was water damage but I don't have a humidor , then they sent it back to me, and I placed a mark on the bottom of the unit - they didn't' even send me back the same unit - so I doubt very much they even looked at it.....CPAP said there was nothing they could do.....Bull, there was a lot they could do - like not sell a crappy product and take some responsibility for the products they sell........I am out 200 just a couple times
Just beware -
How are you out $200 a couple times? You spent $200 and you have a working (crappy) CPAP machine.
_________________
Machine: ResMed AirSense™ 10 AutoSet™ CPAP Machine with HumidAir™ Heated Humidifier |
Mask: Fisher & Paykel Vitera Full Face Mask with Headgear (S, M, or L Cushion) |
Additional Comments: Back up is S9 Autoset...... |
Last edited by LSAT on Sat Oct 10, 2015 3:49 pm, edited 1 time in total.
- BlackSpinner
- Posts: 9745
- Joined: Sat Apr 25, 2009 5:44 pm
- Location: Edmonton Alberta
- Contact:
Re: Crappy CPAP Machine and Lousy service
So they sent you a new unit - what are you complaining about?ids wrote: I used mine 3 times and then it broke -- the vendor said it was water damage but I don't have a humidor , then they sent it back to me, and I placed a mark on the bottom of the unit - they didn't' even send me back the same unit -
_________________
Machine: PR System One REMStar 60 Series Auto CPAP Machine |
Mask: Hybrid Full Face CPAP Mask with Nasal Pillows and Headgear |
Additional Comments: Quatro mask for colds & flus S8 elite for back up |
71. The lame can ride on horseback, the one-handed drive cattle. The deaf, fight and be useful. To be blind is better than to be burnt on the pyre. No one gets good from a corpse. The Havamal
- Wulfman...
- Posts: 6688
- Joined: Mon Sep 01, 2014 6:41 pm
- Location: Nearest fishing spot
Re: Crappy CPAP Machine and Lousy service
Like the others have said in so many words........."What's your problem?"ids wrote:Be careful buying the XT Fit CPAP Machine , I used mine 3 times and then it broke -- the vendor said it was water damage but I don't have a humidor , then they sent it back to me, and I placed a mark on the bottom of the unit - they didn't' even send me back the same unit - so I doubt very much they even looked at it.....CPAP said there was nothing they could do.....Bull, there was a lot they could do - like not sell a crappy product and take some responsibility for the products they sell........I am out 200 just a couple times
Just beware -
Den
.
(5) REMstar Autos w/C-Flex & (6) REMstar Pro 2 CPAPs w/C-Flex - Pressure Setting = 14 cm.
"Passover" Humidification - ResMed Ultra Mirage FF - Encore Pro w/Card Reader & MyEncore software - Chiroflow pillow
User since 05/14/05
"Passover" Humidification - ResMed Ultra Mirage FF - Encore Pro w/Card Reader & MyEncore software - Chiroflow pillow
User since 05/14/05
- chunkyfrog
- Posts: 34394
- Joined: Mon Jul 12, 2010 5:10 pm
- Location: Nebraska--I am sworn to keep the secret of this paradise.
Re: Crappy CPAP Machine and Lousy service
They replaced the defective machine; sounds like good customer service.
_________________
Mask: AirFit™ P10 For Her Nasal Pillow CPAP Mask with Headgear |
Additional Comments: Airsense 10 Autoset for Her |
Re: Crappy CPAP Machine and Lousy service
You do understand that crappy customer service would be. NO replacement,NO reply to you about your problem. Did you wish to convey that the particular machine you purchased is crappy? That is different. Since they replaced your unit with a new one how are you out of $200 twice?ids wrote:Be careful buying the XT Fit CPAP Machine , I used mine 3 times and then it broke -- the vendor said it was water damage but I don't have a humidor , then they sent it back to me, and I placed a mark on the bottom of the unit - they didn't' even send me back the same unit - so I doubt very much they even looked at it.....CPAP said there was nothing they could do.....Bull, there was a lot they could do - like not sell a crappy product and take some responsibility for the products they sell........I am out 200 just a couple times
Just beware -
-
- Posts: 320
- Joined: Fri Aug 21, 2015 8:38 am
- Location: North Carolina
Re: Crappy CPAP Machine and Lousy service
This post makes no sense to me. Maybe I am just not smart enough or this person doesn't know what good customer service is...
_________________
Machine: ResMed AirSense™ 10 AutoSet™ CPAP Machine with HumidAir™ Heated Humidifier |
Mask: ResMed AirFit F30i Full Face CPAP Mask with Headgear |
Re: Crappy CPAP Machine and Lousy service
Or maybe they're using an english translator app. I have seen some crazy looking post when those are used.CaptainRaven40 wrote:This post makes no sense to me. Maybe I am just not smart enough or this person doesn't know what good customer service is...
- chunkyfrog
- Posts: 34394
- Joined: Mon Jul 12, 2010 5:10 pm
- Location: Nebraska--I am sworn to keep the secret of this paradise.
Re: Crappy CPAP Machine and Lousy service
The bitterness of low quality is remembered long after the sweetness of low price is forgotten.
_________________
Mask: AirFit™ P10 For Her Nasal Pillow CPAP Mask with Headgear |
Additional Comments: Airsense 10 Autoset for Her |
Re: Crappy CPAP Machine and Lousy service
NO - I am out $200 - and I don't' have any machinesLSAT wrote:Did you purchase a Yugo too?ids wrote:Be careful buying the XT Fit CPAP Machine , I used mine 3 times and then it broke -- the vendor said it was water damage but I don't have a humidor , then they sent it back to me, and I placed a mark on the bottom of the unit - they didn't' even send me back the same unit - so I doubt very much they even looked at it.....CPAP said there was nothing they could do.....Bull, there was a lot they could do - like not sell a crappy product and take some responsibility for the products they sell........I am out 200 just a couple times
Just beware -
How are you out $200 a couple times? You spent $200 and you have a working (crappy) CPAP machine.
Re: Crappy CPAP Machine and Lousy service
No - I don't have a machine, they did nothing to help --- their service sucks --- they didn't even examine the machine --chunkyfrog wrote:They replaced the defective machine; sounds like good customer service.
Did you have to post just to see your own words
Re: Crappy CPAP Machine and Lousy service
ids wrote:No - I don't have a machine, they did nothing to help --- their service sucks --- they didn't even examine the machine --chunkyfrog wrote:They replaced the defective machine; sounds like good customer service.
Did you have to post just to see your own words
Very funny....... they sent you back another machine since you said you had placed a mark on the bottom of yours. So did they send you back another machine or what??? Obviously if they sent you back another machine (probably new) then you HAVE a machine. Stop your bitching and use it... or "did you just post to see your own words"???????
_________________
Machine: ResMed AirSense™ 10 AutoSet™ CPAP Machine with HumidAir™ Heated Humidifier |
Mask: AirFit™ P10 Nasal Pillow CPAP Mask with Headgear |
Started cpap in 2010.. still at it with great results.
Re: Crappy CPAP Machine and Lousy service
Post one:
And by the way, why did you come to a forum just to complain a product and a vendor? If you think the product is defective, why didn't you review it on the site where you purchased it?
Forgive me if I'm overstepping the rules of the forum but it is my understanding that the purpose of the forum is to help each other, not for someone who doesn't bother to register to just come here to bitch about a purchase hoping to get sympathy.
Post two:ids wrote:the vendor said it was water damage ... then they sent it back to me ... they didn't' even send me back the same unit ... CPAP said there was nothing they could do ... I am out 200 just a couple times
Post three:ids wrote: NO - I am out $200 - and I don't' have any machines
So, you claim the vendor didn't examine the machine, said it had water damage, returned the machine but sent a new one instead of returning the one you had, that "CPAP" (cpap.com?) couldn't do anything (after apparently returning a new machine to you in place of the damaged one you sent them?) You also can't seem to figure out if you are out $200 a couple times after they sent you a new machine to replace the damaged one (did you purchase a second one after you were unhappy with the first?) or if you are out $200 and don't have a machine - what happened to the one they returned that wasn't the one you sent them?ids wrote: No - I don't have a machine, they did nothing to help --- their service sucks --- they didn't even examine the machine --
And by the way, why did you come to a forum just to complain a product and a vendor? If you think the product is defective, why didn't you review it on the site where you purchased it?
Forgive me if I'm overstepping the rules of the forum but it is my understanding that the purpose of the forum is to help each other, not for someone who doesn't bother to register to just come here to bitch about a purchase hoping to get sympathy.
_________________
Machine: PR System One REMStar 60 Series Auto CPAP Machine |
Mask: DreamWear Nasal CPAP Mask with Headgear |
Additional Comments: PR S1 60 Series Auto CPAP, using SleepyHead software |
- Wulfman...
- Posts: 6688
- Joined: Mon Sep 01, 2014 6:41 pm
- Location: Nearest fishing spot
Re: Crappy CPAP Machine and Lousy service
What's the purpose of YOUR posts? You've contradicted yourself to the point of making yourself look like an idiot.ids wrote:No - I don't have a machine, they did nothing to help --- their service sucks --- they didn't even examine the machine --chunkyfrog wrote:They replaced the defective machine; sounds like good customer service.
Did you have to post just to see your own words
If you ARE talking about CPAP.COM, you're wasting your efforts. We KNOW that they're actually a GREAT company to do business with and they have top notch customer service. If you're trying to "bad mouth" them, we will have no sympathy for you. Whatever your "problem" is with them, it's obviously a misunderstanding on YOUR part. They wouldn't stiff you out of a machine or keep your money without you having a product that you paid for. It's not uncommon in this business to swap a new machine for a broken one. And, you never described what your perception of how it was "broke". They also don't have a repair department, so if they sent you a different one.......as you explained in your first post.......that would be standard operational procedure under those circumstances.
Your posts and arguments make ABSOLUTELY NO SENSE!
Den
.
(5) REMstar Autos w/C-Flex & (6) REMstar Pro 2 CPAPs w/C-Flex - Pressure Setting = 14 cm.
"Passover" Humidification - ResMed Ultra Mirage FF - Encore Pro w/Card Reader & MyEncore software - Chiroflow pillow
User since 05/14/05
"Passover" Humidification - ResMed Ultra Mirage FF - Encore Pro w/Card Reader & MyEncore software - Chiroflow pillow
User since 05/14/05