Indeed, will do! ThanksS:\Marketing & Sales\Marketing Materials\Xact 920 CWM
GD DME...
- mossytreesprite
- Posts: 86
- Joined: Tue Aug 19, 2014 2:31 pm
- Location: Portland, OR
Re: GD DME...
_________________
Mask: Hybrid Full Face CPAP Mask with Nasal Pillows and Headgear |
Humidifier: S9™ Series H5i™ Heated Humidifier with Climate Control |
Additional Comments: Resmed VPAP Adapt |
Be who you are and say what you feel, because those who mind don’t matter and those who matter don’t mind.
Re: GD DME...
Don't roll over and pay them without a huge fight.
Even then, don't pay them!
Even then, don't pay them!
_________________
Machine: ResMed AirSense™ 10 AutoSet™ CPAP Machine with HumidAir™ Heated Humidifier |
Mask: DreamWear Nasal CPAP Mask with Headgear |
What you need to know before you meet your DME http://tinyurl.com/2arffqx
Taming the Mirage Quattro http://tinyurl.com/2ft3lh8
Swift FX Fitting Guide http://tinyurl.com/22ur9ts
Don't Pay that Upcharge! http://tinyurl.com/2ck48rm
Taming the Mirage Quattro http://tinyurl.com/2ft3lh8
Swift FX Fitting Guide http://tinyurl.com/22ur9ts
Don't Pay that Upcharge! http://tinyurl.com/2ck48rm
- mossytreesprite
- Posts: 86
- Joined: Tue Aug 19, 2014 2:31 pm
- Location: Portland, OR
Re: GD DME...
I will fight Jan; no doubt about it - thanks!
I just realized that in my attempt to quote BlackSpinner, I somehow managed to paste a path to a document I was providing to a technical writer at work. Bad Mossy, I need to separate work and play. Oops.
I just realized that in my attempt to quote BlackSpinner, I somehow managed to paste a path to a document I was providing to a technical writer at work. Bad Mossy, I need to separate work and play. Oops.
_________________
Mask: Hybrid Full Face CPAP Mask with Nasal Pillows and Headgear |
Humidifier: S9™ Series H5i™ Heated Humidifier with Climate Control |
Additional Comments: Resmed VPAP Adapt |
Be who you are and say what you feel, because those who mind don’t matter and those who matter don’t mind.
- mossytreesprite
- Posts: 86
- Joined: Tue Aug 19, 2014 2:31 pm
- Location: Portland, OR
Re: GD DME...
Just got off the phone with DME, transferred, re-called, one hour of my life gone...and I still don't know if they're going to help - they will call me back tomorrow. The first woman I talked to thought that they had to give me a new mask when they switched my CPAP for an ASV, because, like, sure - "I work for the DME and I don't have a clue about some of our most commonly distributed equipment, so dontcha need a new mask for a different type of machine?"
All that aside, the thing that is really getting me is that the entire bill for this one visit on Nov 5th, which totals $462.08 (and that's my portion), was for an ASV (Respironics) that they had me use for FIVE DAYS before they came back and switched it for a Resmed VPAP! I never asked them to do this. At the time, I was existing with a nightly AHI around 70. I just needed help and I was desperate for anything that would work - I feel duped and taken advantage of. Argh. I can feel my jaw clench just thinking about it (I better be careful, or I'll have a dental bill to add to the other).
As Frank Costanza said (with hands flailing in exasperation) "SERENITY NOW!!!!"
All that aside, the thing that is really getting me is that the entire bill for this one visit on Nov 5th, which totals $462.08 (and that's my portion), was for an ASV (Respironics) that they had me use for FIVE DAYS before they came back and switched it for a Resmed VPAP! I never asked them to do this. At the time, I was existing with a nightly AHI around 70. I just needed help and I was desperate for anything that would work - I feel duped and taken advantage of. Argh. I can feel my jaw clench just thinking about it (I better be careful, or I'll have a dental bill to add to the other).
As Frank Costanza said (with hands flailing in exasperation) "SERENITY NOW!!!!"
_________________
Mask: Hybrid Full Face CPAP Mask with Nasal Pillows and Headgear |
Humidifier: S9™ Series H5i™ Heated Humidifier with Climate Control |
Additional Comments: Resmed VPAP Adapt |
Be who you are and say what you feel, because those who mind don’t matter and those who matter don’t mind.
- BlackSpinner
- Posts: 9745
- Joined: Sat Apr 25, 2009 5:44 pm
- Location: Edmonton Alberta
- Contact:
Re: GD DME...
Wasn't that a space ship? It blew up some big other authority figures didn't it?mossytreesprite wrote:
As Frank Costanza said (with hands flailing in exasperation) "SERENITY NOW!!!!"
_________________
Machine: PR System One REMStar 60 Series Auto CPAP Machine |
Mask: Hybrid Full Face CPAP Mask with Nasal Pillows and Headgear |
Additional Comments: Quatro mask for colds & flus S8 elite for back up |
71. The lame can ride on horseback, the one-handed drive cattle. The deaf, fight and be useful. To be blind is better than to be burnt on the pyre. No one gets good from a corpse. The Havamal
- SleepyEyes21
- Posts: 465
- Joined: Thu Aug 07, 2014 9:28 pm
- Location: Central Florida
Re: GD DME...
So sorry to hear about your frustrations, mossy. Like Janknitz said, contact the right people to complain. Here are some links I looked up for you:mossytreesprite wrote:Just got off the phone with DME, transferred, re-called, one hour of my life gone...and I still don't know if they're going to help - they will call me back tomorrow. The first woman I talked to thought that they had to give me a new mask when they switched my CPAP for an ASV, because, like, sure - "I work for the DME and I don't have a clue about some of our most commonly distributed equipment, so dontcha need a new mask for a different type of machine?"
All that aside, the thing that is really getting me is that the entire bill for this one visit on Nov 5th, which totals $462.08 (and that's my portion), was for an ASV (Respironics) that they had me use for FIVE DAYS before they came back and switched it for a Resmed VPAP! I never asked them to do this. At the time, I was existing with a nightly AHI around 70. I just needed help and I was desperate for anything that would work - I feel duped and taken advantage of. Argh. I can feel my jaw clench just thinking about it (I better be careful, or I'll have a dental bill to add to the other).
As Frank Costanza said (with hands flailing in exasperation) "SERENITY NOW!!!!"
* Oregon Department of Justice Consumer Protection: http://www.doj.state.or.us/consumer/pages/hotline.aspx
* OregonLawHelp.org: http://oregonlawhelp.org/issues/consume ... complaints
Keep fighting for quality services and care!
_________________
Mask: Swift™ FX Nasal Pillow CPAP Mask with Headgear |
Additional Comments: viewtopic/t114176/OT-Time-out-andor-Duke-it-out-thread.html |
SleepyEyes21
- mossytreesprite
- Posts: 86
- Joined: Tue Aug 19, 2014 2:31 pm
- Location: Portland, OR
Re: GD DME...
Well, I feel like I may be dreaming, so you guys can tell me if this post is actually here, but DME just called me and said that they agreed that they should credit me all the supplies they gave me on that day. What-the-WHAT!? I'm not going to jinx it. What a relief! I guess things do go your way every once in a while...
_________________
Mask: Hybrid Full Face CPAP Mask with Nasal Pillows and Headgear |
Humidifier: S9™ Series H5i™ Heated Humidifier with Climate Control |
Additional Comments: Resmed VPAP Adapt |
Be who you are and say what you feel, because those who mind don’t matter and those who matter don’t mind.
Re: GD DME...
it *might* be a case of a mistake.... or it MIGHT be a case of shady business practices, and making profit off those people that don't go WHAT THE (*$()@!??? TAKE THIS SHIT AND SHOVE IT!"mossytreesprite wrote:Well, I feel like I may be dreaming, so you guys can tell me if this post is actually here, but DME just called me and said that they agreed that they should credit me all the supplies they gave me on that day. What-the-WHAT!? I'm not going to jinx it. What a relief! I guess things do go your way every once in a while...
Get OSCAR
Accounts to put on the foe list: dataq1, clownbell, gearchange, lynninnj, mper!?, DreamDiver, Geer1, almostadoctor, sleepgeek, ajack, stom, mogy, D.H., They often post misleading, timewasting stuff.
Accounts to put on the foe list: dataq1, clownbell, gearchange, lynninnj, mper!?, DreamDiver, Geer1, almostadoctor, sleepgeek, ajack, stom, mogy, D.H., They often post misleading, timewasting stuff.
- mossytreesprite
- Posts: 86
- Joined: Tue Aug 19, 2014 2:31 pm
- Location: Portland, OR
Re: GD DME...
It's true - there are many customers who would have just said "oh well, it's not worth the hassle. I'll just pay." The fact that I got them to remove the charges after only an hour on the phone (seems like a lot, but I know the possibilities) makes it pretty clear that they knew what they did was wrong. I mean, I still have a darn big bill to pay, but I'll take the $300+ "rebate" - every little bit helps.
_________________
Mask: Hybrid Full Face CPAP Mask with Nasal Pillows and Headgear |
Humidifier: S9™ Series H5i™ Heated Humidifier with Climate Control |
Additional Comments: Resmed VPAP Adapt |
Be who you are and say what you feel, because those who mind don’t matter and those who matter don’t mind.
Re: GD DME...
well done!mossytreesprite wrote: but I'll take the $300+ "rebate" - every little bit helps.
Get OSCAR
Accounts to put on the foe list: dataq1, clownbell, gearchange, lynninnj, mper!?, DreamDiver, Geer1, almostadoctor, sleepgeek, ajack, stom, mogy, D.H., They often post misleading, timewasting stuff.
Accounts to put on the foe list: dataq1, clownbell, gearchange, lynninnj, mper!?, DreamDiver, Geer1, almostadoctor, sleepgeek, ajack, stom, mogy, D.H., They often post misleading, timewasting stuff.
- chunkyfrog
- Posts: 34394
- Joined: Mon Jul 12, 2010 5:10 pm
- Location: Nebraska--I am sworn to keep the secret of this paradise.
Re: GD DME...
So, in essence, you were well compensated for your time on the phone.
It might be a decent living if it weren't so G-D aggravating!
It might be a decent living if it weren't so G-D aggravating!
_________________
Mask: AirFit™ P10 For Her Nasal Pillow CPAP Mask with Headgear |
Additional Comments: Airsense 10 Autoset for Her |
Re: GD DME...
What a relief for you! It never hurts to speak up!
_________________
Machine: AirCurve™ 10 VAuto BiLevel Machine with HumidAir™ Heated Humidifier |
Mask: DreamWear Full Face CPAP Mask with Headgear (Small and Medium Frame Included) |
Additional Comments: Settings: 6/10 PS 4 |
Re: GD DME...
that, and the fact that it was her own money they were giving back to her.chunkyfrog wrote:So, in essence, you were well compensated for your time on the phone.
It might be a decent living if it weren't so G-D aggravating!
Get OSCAR
Accounts to put on the foe list: dataq1, clownbell, gearchange, lynninnj, mper!?, DreamDiver, Geer1, almostadoctor, sleepgeek, ajack, stom, mogy, D.H., They often post misleading, timewasting stuff.
Accounts to put on the foe list: dataq1, clownbell, gearchange, lynninnj, mper!?, DreamDiver, Geer1, almostadoctor, sleepgeek, ajack, stom, mogy, D.H., They often post misleading, timewasting stuff.
- chunkyfrog
- Posts: 34394
- Joined: Mon Jul 12, 2010 5:10 pm
- Location: Nebraska--I am sworn to keep the secret of this paradise.
Re: GD DME...
But I bet they FELT like it belonged to them!
_________________
Mask: AirFit™ P10 For Her Nasal Pillow CPAP Mask with Headgear |
Additional Comments: Airsense 10 Autoset for Her |
- mossytreesprite
- Posts: 86
- Joined: Tue Aug 19, 2014 2:31 pm
- Location: Portland, OR
Re: GD DME...
If I could figure out how to earn $300 an hour in my career as an environmental scientist, I really would have something figured out, huh?! I might even be willing to pay all of the DME's erroneous charges, because, heck, I could afford it!
And I'm sure they felt it belonged to them.
And I'm sure they felt it belonged to them.
_________________
Mask: Hybrid Full Face CPAP Mask with Nasal Pillows and Headgear |
Humidifier: S9™ Series H5i™ Heated Humidifier with Climate Control |
Additional Comments: Resmed VPAP Adapt |
Be who you are and say what you feel, because those who mind don’t matter and those who matter don’t mind.