I was gonna sit on the sidelines on this one but now wanna chime in. Bill, I gotta agree with you on this one as this does sound pretty awful. And, all the name calling: what up wit dat?Bill44133 wrote:Den the point I was trying to make and didn't make clear(obviously) is the disturbing part is for any one to wait 6 weeks for a defective machine repairs is a nightmare if you don't have a backup machine. I went over a year without a backup. Not everyone can afford to have backup. How can waiting 6 weeks be OK ?Wulfman... wrote:I strongly disagree.Bill44133 wrote:This is the most sensible comment in this entire thread. Waiting 6 weeks would be nightmare. How scary You could stroke or be dead waiting. How can this be acceptable by any standard. I am so glad I bought a 2nd machine.49er wrote:The main issue whether you think cpap-dot-com is the greatest organization on this earth or if they stink to high heaven is that if a pap machine become defective under the warranty period, that the customer is treated horribly in having to wait up to 6 weeks for their machine to be repaired and being forced to spend extra money for a replacement or a rental. This is unheard of in any other situation as companies replace defective products immediately without extra expense to the customer. Why this is acceptable where the stakes are alot higher is beyond me.
49er
It was determined (read Pugsy's posts) that the OP already HAD a machine. So, it wasn't like he was without one.
Den
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I wish you well
The dude threw down some serious cash expecting, rightly so, a working machine. Then, was delivered a defective machine. I gotta admit that, after dropping a pile of C-notes, I would be pretty upset and frustrated to be sent a machine that didn't work. Also, think about how much time the poor guy has spent speaking with the seller's, manufacturer's, and engineers. I would be troubled by the about of time expected of me after I clearly wanted a working piece of equipment.
Yes, he owned a machine already but just like the majority on this forum, he wanted an auto set. I think we can comprehend this. Certainly, it doesn't call for wasted money, time, and effort. He did all that was asked of him (sleep study, prescription, appraise which machine meets your needs, and, lastly, pay for it). Everything afterwards is just plain unfortunate.
I kinda feel bad for the guy. Phil: hang in there. I'm sorry you couldn't have experienced a smoother transaction.
Hang tough,
ThrWino