New unit or did I get ripped off?
New unit or did I get ripped off?
Question, how do I check the firmware level? I just got my AutoSet today and I see a number in the settings
SX474-0602. Is the last 4 digits the ones you guys are referring to? If so why would a brand new unit have such outdated firmware?
Should I call and demand a newer unit.
Also when I got the unit it said run hours 233.7. I know in the factory they probably do some testing but 233 hours?
I think maybe I got a used unit?
Any thoughts?
SX474-0602. Is the last 4 digits the ones you guys are referring to? If so why would a brand new unit have such outdated firmware?
Should I call and demand a newer unit.
Also when I got the unit it said run hours 233.7. I know in the factory they probably do some testing but 233 hours?
I think maybe I got a used unit?
Any thoughts?
- greatunclebill
- Posts: 1503
- Joined: Mon Feb 20, 2012 7:48 pm
- Location: L.A. (lower alabama)
Re: New unit or did I get ripped off?
you got a used machine for sure. check with your insurance to see if they buy used machines. if they do, you can't do much.
_________________
Mask: Quattro™ FX Full Face CPAP Mask with Headgear |
Additional Comments: myAir, OSCAR. cms-50D+. airsense 10 auto & (2009) remstar plus m series backups |
First diagnosed 1990
please don't ask me to try nasal. i'm a full face person.
the avatar is Rocco, my Lhasa Apso. Number one "Bama fan. 18 championships and counting.
Life member VFW Post 4328 Alabama
MSgt USAF (E-7) medic Retired 1968-1990
please don't ask me to try nasal. i'm a full face person.
the avatar is Rocco, my Lhasa Apso. Number one "Bama fan. 18 championships and counting.
Life member VFW Post 4328 Alabama
MSgt USAF (E-7) medic Retired 1968-1990
Re: New unit or did I get ripped off?
I am in talks with my online retailer. I will update with detail and how my experience went after I give them time to set things right.
I do not want to be to hard on them until I give them a chance to fix the issue.
My purchase online regardless of what my insurance company allows was for a new machine.
That is what the site said, so we will see.
I do not want to be to hard on them until I give them a chance to fix the issue.
My purchase online regardless of what my insurance company allows was for a new machine.
That is what the site said, so we will see.
- StuUnderPressure
- Posts: 1377
- Joined: Mon Jun 18, 2012 10:34 am
- Location: USA
Re: New unit or did I get ripped off?
The machines with the internal software Version SX474-0602 probably were manufactured approximately March - June 2011 - so it was manufactured approximately 2 years ago.iglehart wrote:Question, how do I check the firmware level? I just got my AutoSet today and I see a number in the settings
SX474-0602. Is the last 4 digits the ones you guys are referring to? If so why would a brand new unit have such outdated firmware?
Should I call and demand a newer unit.
Also when I got the unit it said run hours 233.7. I know in the factory they probably do some testing but 233 hours?
I think maybe I got a used unit?
Any thoughts?
If it had 233.7 "Run Hours" on it, it is definitely a used machine.
Any factory testing does not show up as "Run Hours".
Even if the DME spent some time setting it up & if they had it turned on for any reasons during that set up (highly unlikely), you still would be looking at only a fraction of 1 Hour (i.e. only a few minutes).
If it were "me", I would demand that it be exchanged for a machine with zero "Run Hours".
And since we now know that the internal software version is up to 0907, I would also demand that the machine they give you in exchange have that updated internal software of SX474-0907.
What online site did you buy it from?
_________________
Machine: AirCurve™ 10 VAuto BiLevel Machine with HumidAir™ Heated Humidifier |
Additional Comments: Cleanable Water Tub & Respironics Premium Chinstrap |
In Windows 10 Professional 64 bit Version 22H2 - ResScan Version 7.0.1.67 - ResScan Clinician's Manual dtd 2021-02
SD Card Formatter 5.0.2 https://www.sdcard.org/downloads/format ... index.html
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Re: New unit or did I get ripped off?
Wow, this is a big screw up. I hope they do the right thing and send you a new unit (overnight) and issue a call tag for the return.
May I ask, did this vendor use PayPal as a checkout?
May I ask, did this vendor use PayPal as a checkout?
_________________
Mask: ResMed AirFit N30 Nasal CPAP Mask with Headgear |
Additional Comments: 11cmH20 | 30 d AHI=~1.0 | diag'd Mar 2010 | previous equip: Resmed S8 Autoset w/EPR & Swift fx mask |
Re: New unit or did I get ripped off?
So I used a credit card for purchase. I called and I was told I would receive a call back.
Once they return my call and offer a solution I will post the name of the vendor. I think it only fair to allow they to fix the situation first.
I am thinking I should use it tonight but don't want to void any return policy. The site is vague on this, I will call back again tonight and ask about that policy.
Once they return my call and offer a solution I will post the name of the vendor. I think it only fair to allow they to fix the situation first.
I am thinking I should use it tonight but don't want to void any return policy. The site is vague on this, I will call back again tonight and ask about that policy.
- Sir NoddinOff
- Posts: 4190
- Joined: Mon May 14, 2012 5:30 pm
- Location: California
Re: New unit or did I get ripped off?
Sadly, some poor sap will get your 'new' machine after you return it. Probably somebody who's never heard of CPAPtalk Such is life.
_________________
Mask: AirFit™ F10 Full Face Mask with Headgear |
Additional Comments: Sleepyhead software v.0.9.8.1 Open GL and Encore Pro v2.2. |
I like my ResMed AirFit F10 FFM - reasonably low leaks for my ASV therapy. I'm currently using a PR S1 AutoSV 960P Advanced. I also keep a ResMed S9 Adapt as backup. I use a heated Hibernite hose. Still rockin' with Win 7 by using GWX to stop Win 10.
- StuUnderPressure
- Posts: 1377
- Joined: Mon Jun 18, 2012 10:34 am
- Location: USA
Re: New unit or did I get ripped off?
If you don't receive an immediate solution, there is always the opportunity of calling the credit card company & telling them you did not receive what you purchased. They will charge back the amount to the online vendor. That should convince them that you do mean business.
Before you do this though, remember that such an action will definitely sour your relationship with that vendor. Do it only as your last resort.
Before you do this though, remember that such an action will definitely sour your relationship with that vendor. Do it only as your last resort.
_________________
Machine: AirCurve™ 10 VAuto BiLevel Machine with HumidAir™ Heated Humidifier |
Additional Comments: Cleanable Water Tub & Respironics Premium Chinstrap |
In Windows 10 Professional 64 bit Version 22H2 - ResScan Version 7.0.1.67 - ResScan Clinician's Manual dtd 2021-02
SD Card Formatter 5.0.2 https://www.sdcard.org/downloads/format ... index.html
SD Card Formatter 5.0.2 https://www.sdcard.org/downloads/format ... index.html
Re: New unit or did I get ripped off?
I got my Autoset new in July 2011 and the software version is 602.
_________________
Mask: AirFit™ P10 Nasal Pillow CPAP Mask with Headgear |
Additional Comments: Backup & Travel Machines: PR System One Bipap Auto, S9 VPAP Auto, S9 Autoset, Oximeter CMS-50E |
Diagnosed March 2011, using APAP 14 - 16.5 cm, AFlex+ 2
Alt masks Swift FX pillows, Mirage FX nasal mask, Mirage Quattro full face mask
Alt masks Swift FX pillows, Mirage FX nasal mask, Mirage Quattro full face mask
Re: New unit or did I get ripped off?
NO call back yet. I sent an email. I will give it another hour or 2 then call again. I want some resolution tonight so I can receive another machine in a day or 2.
Re: New unit or did I get ripped off?
Which site are you using?
_________________
Mask: Quattro™ FX Full Face CPAP Mask with Headgear |
Additional Comments: Trying my best to get quality rest. PR System ONE REMstar BiPAP Auto SV Advanced |
System One Respironics Bipap AutoSV Advanced Quattro Fx
Min EPAP: 13.0 CmH20
Min Pressure Support: 3.5
Max EPAP: 25.0
Max Pressure Support: 5.0
Max Pressure: 20.0
Flex Setting: Bi-Flex - 3
Backup Rate:Auto
Humidification Mode:off
Humidifier Setting:c5
Min EPAP: 13.0 CmH20
Min Pressure Support: 3.5
Max EPAP: 25.0
Max Pressure Support: 5.0
Max Pressure: 20.0
Flex Setting: Bi-Flex - 3
Backup Rate:Auto
Humidification Mode:off
Humidifier Setting:c5
Re: New unit or did I get ripped off?
So still not call back, I don't mind posting now.
I used 1800cpap.com
I forgot to look up reviews for companies before ordering, this was my mistake.
I used 1800cpap.com
I forgot to look up reviews for companies before ordering, this was my mistake.
- chunkyfrog
- Posts: 34451
- Joined: Mon Jul 12, 2010 5:10 pm
- Location: Nebraska--I am sworn to keep the secret of this paradise.
Re: New unit or did I get ripped off?
My autoset is version 0602,a s well.
I received it early February, 2011.
I received it early February, 2011.
_________________
Mask: AirFit™ P10 For Her Nasal Pillow CPAP Mask with Headgear |
Additional Comments: Airsense 10 Autoset for Her |
Re: New unit or did I get ripped off?
They actually have excellent rating http://www.resellerratings.com/search/1800cpap
I just ordered a spare wisp nasal cushion yesterday from. First time doing businesd with them. If my wisp comes in a used sandwich baggy They did ship it same day.
Funn thing is, at the same time I ordered some other supplies from my trusty vendor... haven't heard spit from them.
Good luck with your ordeal. Keep is posted.
I just ordered a spare wisp nasal cushion yesterday from. First time doing businesd with them. If my wisp comes in a used sandwich baggy They did ship it same day.
Funn thing is, at the same time I ordered some other supplies from my trusty vendor... haven't heard spit from them.
Good luck with your ordeal. Keep is posted.
_________________
Mask: ResMed AirFit N30 Nasal CPAP Mask with Headgear |
Additional Comments: 11cmH20 | 30 d AHI=~1.0 | diag'd Mar 2010 | previous equip: Resmed S8 Autoset w/EPR & Swift fx mask |
Re: New unit or did I get ripped off?
Just call your credit card company and stop payment, guaranteed you'll hear from them.
_________________
Machine: ResMed AirCurve 10 ASV Machine with Heated Humidifier |
Mask: Evora Full Face Mask - Fitpack |
Additional Comments: AirCurve 10 ASV, Oscar V1.0.1-r-1 |
US Navy Retired 1973,AirCurve 10 ASV, Mode: ASV Auto, Min EPAP: 7.2, Max EPAP: 15.0, Min PS:4.0, Max PS: 15.0, Mask ResMed Airtouch F20, Backup: (2) AirCurve 10 ASV